FAQ
Q: How can I contact Armstrong’s Cricket Farm?
Our sales staff is available Monday – Thursday, 8:00 AM – 4:30 PM CT, and Friday, 8:00 AM – 12:00 PM CT. You can contact us by phone at 1-800-345-8778. After 4:30 PM CT, on weekends, or holidays, you may contact us by email, and we will respond as soon as possible.
Q: What shipping options are available?
We currently ship via FedEx and USPS. UPS is also available on special request through phone orders.
Q: How can I estimate my shipping charges?
Add the desired products to your cart, then click “Cart” at the top of the page. On the left-hand side of the screen, below the products, enter your zip code. You will then see the available shipping methods and their estimated costs. Use the drop-down menu to choose between FedEx and USPS. Call-in customers can also be provided with a shipping estimate.
Q: When will my order be shipped?
Orders placed before 2:00 PM CT will be shipped the same day if the selected Shipping Service Level is available. If not, the order will be shipped on the following Monday. Weeks with holidays may vary. See chart below:
| Shipping Service Level | Monday | Tuesday | Wednesday | Thursday | Friday |
| FedEx Overnight Priority/Standard | Ships Same Day | Ships Same Day | Ships Same Day | Ships Same Day | Ships Monday |
| FedEx 2nd Day | Ships Same Day | Ships Same Day | Ships Same Day | Ships Monday | Ships Monday |
| FedEx Ground | Ships Same Day | Ships Same Day | Ships Same Day | Ships Monday | Ships Monday |
| FedEx Home Delivery | Ships Same Day | Ships Same Day | Ships Same Day | Ships Same Day | Ships Monday |
| USPS Priority Mail Est. Delivery: 2-3 days | Ships Same Day | Ships Same Day | Ships Same Day | Ships Monday | Ships Monday |
NOTICE WHEN SELECTING USPS: The expected delivery date printed on your label usually reflects a delivery time of 1, 2, or 3 business days based on the origin of the 71292-zip code and destination. This expected delivery date does not come with a money-back guarantee from USPS. For more information on USPS mail services, please click here.
Q: When will I receive my order?
Refer to the above chart to estimate delivery. Please note that holidays may affect the arrival of your package.
Q: Do I need to be home for delivery?
No, you do not need to be home for delivery. However, in extreme temperatures, it is advisable to leave an ice chest or container for the driver to place the shipment in to protect it from the elements.
Q: How will I know when my order has shipped?
If you provide a valid email address, we will send you a shipping confirmation that includes your total purchase amount and a tracking number.
Q: What should I do if my insect order arrives dead?
In the summer, if your order arrives dead, please contact our sales staff for credit. In the winter, allow your insects at least three hours to warm up before reporting any losses. Simply allow the boxes to come to room temperature, do not use direct heat.
Q: How can I track my shipment?
If you provide a valid email address, we will send you a tracking number on the same day your order ships. The tracking email will be sent from noreply@armstrongcrickets.com. This is email is not monitored and should not be replied to with questions. You can then visit FedEx or USPS websites to track your order.
Q: Do you ship to all 50 states or internationally?
We can accomodate shipment both internationally and all 50 of the United States. Customers must provide permits from the governing body of their country or state equivalent to our US Department of Agriculture. Hawaii has restrictions on some species that we carry and customers must provide a permit form the Hawaii Department of Agriculture.